Help for data center operators

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When it becomes more difficult to compete with equipment characteristics and its price, the advantages in the data processing center (DPC) market shift towards service and service speed. The winner is the one who can minimize the period during which technical maintenance and customer tasks are performed. Why now is the best time for Russian vendors and service companies to repeat and improve the practices of their foreign colleagues who have left the Russian market, Gleb Olifer, Head of Customer Service at C3 Solutions, tells RSpectr readers.

GRATED KALACHI

Foreign manufacturers have been accumulating their experience for decades. By the time they entered the Russian market, they had accumulated colossal expertise in terms of service standards content writing service and interaction with clients. Using the support of foreign vendors, domestic data centers were confident in timely equipment support and felt themselves under reliable protection from unforeseen circumstances.

Western companies have adapted well to the peculiarities of the Russian market

For example, everyone knows that the most valuable resource for a client is time. In the event of an unforeseen situation and failure, the equipment in the data center is idle from the moment you contact technical support until the problem is resolved.

How can this period be minimized in our country, where the client's facilities may be located at a great distance from the vendor? Foreign organizations formed warehouses of spare parts and tools in the regions to reduce delivery time and equipment downtime.

For this scheme to work,

Foreign vendors had large teams of technical support specialists in the regions

To do this, they entered into partnership agreements with domestic service organizations. On-site engineers conducted emergency response visits and routine maintenance of equipment, preventing unscheduled shutdowns.

WE SURVIVED IT, WE COPED

After the departure of Western vendors, the need to support their equipment did not disappear. For clients, this was colossal stress. But Russian IT companies managed to quickly restructure their teams, bringing together specialists with experience working with foreign equipment, establish the supply of spare parts and take on maintenance contracts.

Now the situation has improved - the equipment of vendors that left Russia is in most cases successfully supported. Although it has become more expensive due to the need to supply spare parts using parallel imports