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They may have questions but don't know where to ask or they may decide that contacting support is too much work and continue participating in the contest even if your website's service features are shared with your customer base in advance. It’s important that you implement proactive customer service by creating on your website clear where users can submit support inquiries and providing FAQs about what they can expect from your service team . If you do live Chat Create a pop up to draw visitors ’ attention to the chat widget. This will encourage visitors to use your helpful features and create opportunities to engage and delight customers .

Including self service options for users Another effective Best gps tracker service provider in Bangladesh way to provide feedback to customers is to use customer self service capabilities. Users can use these tools to resolve issues without the help of a service representative when the customer has direct or basic questions. This can save time making formal inquiries . An example of self service is a knowledge base. A knowledge base is a part of a website that contains service and support documentation. These resources discuss issues that users encounter every day. Common Customer Barriers Users can review these references before contacting their service team.  . Some users do not have the patience to check support options online .




Speed and efficiency are very important in an ecommerce environment . Non technical users don’t want to browse your website looking for answers. If possible , offer phone support and provide these users with a direct link to your service team . Even if you don’t have call center software or dedicated phone equipment , a straightforward way to create realtime interactions can significantly improve the customer experience . Leverage customer service tools . No matter how big your business is, customer service tools can work for you. Having a significant impact on ecommerce websites , these tools automate support tasks and extend the bandwidth of customer service teams . For example, ticketing systems can manage and distribute incoming customer inquiries for sales . Representatives know exactly what to do and cannot ignore any case