One hour is enough and it is an invaluable help

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Currently, we do a lot of remote research, which makes it even easier for the client to observe the sessions from their workplace. Likewise, we must provide all possible facilities for our stakeholders to observe and be able to “participate” in the sessions (private streaming channel, observation room, simultaneous translation, direct chat with the moderator, etc.). The difference is evident. Debriefs or Workshops At TeaCup, we try to meet with clients after a day of sessions or at the end of the field phase to make a brief status, share impressions and hypotheses and draw some pre-analysis conclusions. It is very enriching to listen to the client talk about what has happened in the sessions, to see how they remember what some participants have said, to work together to draw conclusions and open the window of opportunities to improve the product or service.

direct the analysis and also the report. In case the client is not available to do a workshop or meeting, it is always very useful for us to give them a debrief of the day, with the main highlights of the sessions and some more striking/illustrative quotes Brazil Mobile Number List that we have heard. In this way, the client has a brief summary of what is happening in the sessions and begins to get an idea of ​​what he is going to receive in the report. He may also point out questions or points that deserve further attention or inquiry. Report The report is the icing on the cake. It is the document in which we summarize the main findings and what our client will use to improve their product or service.



Therefore it is essential that: The client has previously seen an example of a report and told us what they think is most important Again, know who is going to read the report and their level of knowledge of the digital environment and UX Support our findings as much as possible with quotes or cuts from the sessions so that the client not only reads our conclusion as a UX researcher but also “hears” it directly from the user Have a round of questions and changes/feedback with our main point of contact at the client to ensure that the deliverable fits what they ask of us Present the results to review the main findings and ensure that they are correctly understood. This is one of the points we place the most emphasis on at TeaCup Lab and we try to have as many stakeholders as possible at the meeting. Ideally, do a small workshop to draw the main conclusions and jointly define the next steps.How do we live our employment relationship? Well, it depends…Experience design encompasses any relationship between human beings and an entity or process (User Experience, Patient Experience, Audience Experience...). Ultimately, employee experience (EX) design and research are growing demands.